About
IT Manager with 17+ years of enterprise support experience, specializing in cybersecurity and IT service delivery. Hands-on in implementing IT systems and security controls.
Passionate about Technology and Cybersecurity
I’m a hands-on IT Manager with over 17 years of experience modernizing, securing, and supporting enterprise IT environments.
I specialize in cloud transformation, endpoint hardening, Zero Trust principles, and implementing security-first solutions that strengthen operational resilience. Throughout my career, I’ve led major modernization initiatives-from Active Directory and Windows Server upgrades to enterprise-wide Intune deployments, SIEM/XDR rollout, and data protection programs using Microsoft Purview.
My work bridges hands-on engineering, IT service delivery excellence, and strategic cybersecurity leadership, ensuring organizations stay secure, efficient, and future-ready. I’m passionate about designing solutions that not only solve today’s challenges, but also enable long-term scalability, compliance, and operational maturity.
Experience
MAR 2025 – PRESENT
ABI LTD
IT Systems & Cybersecurity Specialist
Modernize ABI’s IT infrastructure through cloud adoption, cybersecurity hardening, and enterprise-wide modernization projects. Led SIEM/XDR deployment, Intune & Autopilot rollout, AD modernization, Purview DLP, Zero Trust pilots, and ITSM transformation while supporting users and strengthening security posture.
JAN 2025 – FEB 2025
Balanced+
Systems & Cloud Engineer
Delivered systems and cloud engineering services, designing tailored solutions and troubleshooting complex infrastructure issues. Supported client operations through implementation, training, and project execution across multiple environments.
MAY 2024 – AUG 2024
Pax8
Technical Support Manager
Led global MSP support operations, improving ticket resolution time and SLA performance through data-driven process enhancements. Boosted team efficiency with targeted technical training and collaboration with product teams to improve customer experience.
JAN 2022 – APR 2024
LexisNexis Risk Solutions
IT Support Team Lead
Managed enterprise support for 2,000+ users across APAC, resolving complex technical issues across M365, Azure, VMware, and Citrix. Enhanced service delivery by improving incident workflows, onboarding processes, documentation, and team performance.
JAN 2020 – APR 2024
LexisNexis Risk Solutions
SOC Analyst
Conducted threat detection and incident response using Defender, Splunk, and network analysis tools. Strengthened security posture by improving containment procedures, enhancing threat detection processes, and supporting global cyber initiatives.
JUN 2012 – DEC 2021
LexisNexis Risk Solutions
Senior IT Support Analyst
Provided L1/L2 support for 2,000+ users, specializing in M365, Azure, AD, VMware, and Citrix across APAC and EMEA. Led imaging, device management, migrations, infrastructure moves, training, and knowledge base development to improve support efficiency.
Jan 2010 – Mar 2012
Thomson Reuters
Customer Support Executive (Technical)
Provided L1/L2 support for 2,000+ users, specializing in M365, Azure, AD, VMware, and Citrix across APAC and EMEA. Led imaging, device management, migrations, infrastructure moves, training, and knowledge base development to improve support efficiency.
Mar 2007 – Dec 2009
eTelecare Global Solutions
Technical Support Representative — Level 2
Provided advanced technical support for Dell devices, troubleshooting hardware and software issues remotely. Performed diagnostics, resolved escalations, and coordinated onsite engineering to minimize customer downtime.
Services
