About Me
I’m an IT Systems and Cybersecurity Specialist with over 17 years of experience in modernizing, securing, and supporting enterprise IT environments.
Experience
My work bridges hands-on engineering, IT service delivery excellence, and strategic cybersecurity leadership, ensuring organizations stay secure, efficient, and future-ready. I’m passionate about designing solutions that not only solve today’s challenges, but also enable long-term scalability, compliance, and operational maturity.
Projects
A showcase of the technical projects I’ve delivered across security, cloud, and endpoint management.
WAZUH SIEM/XDR DEPLOYMENT
Implemented Wazuh SIEM/XDR on an on-prem Ubuntu server, deployed agents across servers and Windows endpoints, and built detection rules, dashboards, and alert workflows. Improved threat visibility and enhanced incident response readiness.
Tools: Wazuh, Ubuntu Server, Intune, GPO
Focus: Security Monitoring, Threat Detection
MICROSOFT INTUNE ENDPOINT MANAGEMENT
Centralized enterprise device management by designing compliance, configuration profiles, LAPS, BitLocker, Win32 apps, update rings, and identity-based access enforcement. Established a secure, scalable endpoint ecosystem.
Tools: Intune, Autopilot, Entra, Windows 11
Focus: Endpoint Hardening, Modern Management
MICROSOFT PURVIEW DLP IMPLEMENTATION
Designed and deployed data loss prevention across Exchange Online, SharePoint, OneDrive, and Windows endpoints. Implemented policy tips, incident reporting, and data classification for organization-wide protection.
Tools: Microsoft Purview, M365, Endpoint DLP
Focus: Data Governance, Compliance
IT SERVICE MANAGEMENT TRANSFORMATION
Built and deployed a full ITSM platform including request catalog, workflows, SLAs, asset intake, approvals, and a knowledge base. Reduced ticket noise and standardized service delivery.
Tools: SolarWinds Service Desk, SharePoint
Focus: ITIL Process Design, IT Service Delivery
WINDOWS AUTOPILOT DEPLOYMENT
Introduced pre-provisioning, standardized builds, automated app deployment, and secure enrollment workflows to eliminate manual imaging and deliver consistent endpoint configurations.
Tools: Windows Autopilot, Intune, Windows 11
Focus: Operational Efficiency, Zero Touch Deployment
ACTIVE DIRECTORY MODERNIZATION
Built a parallel 2019 DC environment, transferred FSMO roles, migrated DNS/DHCP, validated replication, and cleanly decomissioned the legacy environment with zero downtime.
Tools: Windows Server 2012/2019, AD DS, DNS, DHCP
Focus: Infrastructure Modernization, Zero Downtime Migration
Skills
Cloud & Modern Infrastructure
Systems Administration & IT Infrastructure
Cybersecurity & Zero Trust
IT Service Delivery & Operational Excellence
Automation & Modern Workplace Solutions
My Experience
MAR 2025 – PRESENT
ABI LTD
IT Systems & Cybersecurity Specialist
Modernize ABI’s IT infrastructure through cloud adoption, cybersecurity hardening, and enterprise-wide modernization projects. Led SIEM/XDR deployment, Intune & Autopilot rollout, AD modernization, Purview DLP, Zero Trust pilots, and ITSM transformation while supporting users and strengthening security posture.
JAN 2025 – FEB 2025
Balanced+
Systems & Cloud Engineer
Delivered systems and cloud engineering services, designing tailored solutions and troubleshooting complex infrastructure issues. Supported client operations through implementation, training, and project execution across multiple environments.
MAY 2024 – AUG 2024
Pax8
Technical Support Manager
Led global MSP support operations, improving ticket resolution time and SLA performance through data-driven process enhancements. Boosted team efficiency with targeted technical training and collaboration with product teams to improve customer experience.
JAN 2022 – APR 2024
LexisNexis Risk Solutions
IT Support Team Lead
Managed enterprise support for 2,000+ users across APAC, resolving complex technical issues across M365, Azure, VMware, and Citrix. Enhanced service delivery by improving incident workflows, onboarding processes, documentation, and team performance.
JAN 2020 – APR 2024
LexisNexis Risk Solutions
SOC Analyst
Conducted threat detection and incident response using Defender, Splunk, and network analysis tools. Strengthened security posture by improving containment procedures, enhancing threat detection processes, and supporting global cyber initiatives.
JUN 2012 – DEC 2021
LexisNexis Risk Solutions
Senior IT Support Analyst
Provided L1/L2 support for 2,000+ users, specializing in M365, Azure, AD, VMware, and Citrix across APAC and EMEA. Led imaging, device management, migrations, infrastructure moves, training, and knowledge base development to improve support efficiency.